Thursday, September 03, 2009

Incredible Arrogance

If this doesn’t show the complete and total contempt Metro has for riders then nothing will:

Metro spokeswoman Lisa Farbstein defended the way the closures were communicated, citing several examples of public statements that she said should have made people aware that the stations would close. Metro maintains that an Aug. 5 news release about track work, which did not specifically mention station closures on Labor Day weekend but explained the plan for major repairs, was sufficient.

Yes, that’s right it’s the responsibility of Metro riders to go to Metro’s web site and read their press releases to find out when service is going to be disrupted. As opposed to Metro doing its job and announcing this to riders. Like say using the public address system or the electronic signs. But that might actually give people information about what’s going on. It would allow people to make informed decisions on using the subway. But why would Metro want that?

But now it seems after an avalanche of criticism Metro's tune is beginning to change a little. We get this gem : "Next time around, we'll do it better,".

You know what the problem with that is that's been the mantra of Metro for as long as I can remember. And I've been here for 32 years.

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